Frequently Asked Questions

Everything you need to know about shopping with DISTRICT ONE.

How long does shipping take?

Standard shipping typically takes 3-5 business days for domestic orders. International shipping can take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.

How do I find the right size?

Each product page features a detailed size guide. We recommend comparing these measurements to a similar garment you already own for the perfect fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number and a link to monitor your package's journey in real-time.

Are your materials sustainably sourced?

At DISTRICT ONE, we prioritize ethical manufacturing. Over 60% of our current collection is made from organic cotton or recycled polyester as part of our commitment to the planet.